Something Needs Sorting

Contact Wildzy Casino and Get Help Today

Our chat, e-mail and phone lines are open 24 hours a day, 7 days a week, with replies in minutes on chat and phone.

Start the chat UK Gambling Commission licensed

Paid out today

756,404 £

7,468 Playing now

Licensed operator 59822-8741-R-745562, audited by GLI, eCOGRA and iTech Labs

Average payout in 20 minutes, £54M weekly volume, up to £89,000 per transaction

TLS 1.3 encryption securing all transactions and player information

When You Need a Person

Wildzy Casino Answers You Three Ways

Nobody enjoys repeating themselves to a bot, so all three routes lead to a person.

Instant Human Reply

Fastest for a stuck deposit or a bet that will not settle: a person answers in about 3 minutes, at any hour of the day or night, and can look at your account while you wait.

Open chat

Send Us the Details

Best for documents, statements and anything you would rather explain at length: write to [email protected] and expect a detailed answer within 24 hours.

Write to us

Speak Instead of Typing

Suits a quick question when typing is awkward: call +44 20 1292 8270 and reach someone in roughly 3 minutes, every day, on GMT time.

Call now

UK Details

Support Built for Players in the United Kingdom

Useful the moment you want the local number, the licence behind the site, or a UK helpline.

Reaching us

Phone+44 20 1292 8270

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who watches

RegulatorUK Gambling Commission, 59822-8741-R-745562

Help

Gambling helpGamCare, BeGambleAware, GAMSTOP

When You Contact Us, Bring These

Reach a working answer quicker by bringing these details to your first message.

Your registered e-mail address
Account username or login e-mail
The payment method you used
Screenshots of the issue
Any reference or transaction numbers

Which Inbox to Use

Send It Straight to the Desk That Handles It

Worth a glance before you write, so your question lands with the team that can act on it.

Your account

General support[email protected]

Document verification[email protected]

Your money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Three Ways, Three Times

How Fast Each Channel Reaches Us

Use this when you need to know which channel answers soonest at the moment you write.

Live Chat

Live chat hours24 hours a day

Live chat first reply3 minutes

All hours shown inGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 1292 8270

Phone waiting time3 minutes

Four Steps to Resolve

From Support Desk to Regulator

This settles how a complaint travels from our support team to the regulator watching us.

Facts First, Then a Fix

Start by telling support what went wrong, and keep your tone to the facts; they open a record and reply with the first answer.

When the First Answer Fails

If that reply misses the mark, ask the agent to escalate it to a senior team, who review the case again with fresh eyes.

Your Last Step Before the Regulator

Should the outcome still leave you short, request a final written response from complaints, which spells out their decision and reasons.

Final Port of Call: the Regulator

Take an unresolved case to the UK Gambling Commission, naming our license 59822-8741-R-745562, once our own process has run its course.

Six Key Facts

Check Who Runs This Casino

We keep these details open, because the house behind your play should never be a secret.

Company

Legal nameWildzy Casino Ltd

Company numberCompany No. 99643825 (United Kingdom)

Registered addressChurch Lane, Manchester

Licence

RegulatorUK Gambling Commission

Licence number59822-8741-R-745562

Contact

Support e-mail[email protected]

Get Sorted Fast

When You Need a Straight Answer

Wildzy Casino keeps every answer short, so you spend minutes here, not hours.

trustWhere is support available at night and weekends?+

Someone answers whenever you need them. Wildzy Casino support runs 24 hours a day, 7 days a week, so night, weekend and bank holiday carry the same cover. The team works to GMT, which matches the clock in the United Kingdom.

trustWhat happens when I close my Wildzy Casino account permanently?+

Tell the team and they will shut it. Once closed, you cannot log back in, though you can usually ask for it to be reopened. Any remaining balance is returned to you after the usual checks.

trustCan I take a complaint further if support cannot help me?+

Yes, you can escalate it. Ask the team to review the decision, then write to [email protected] if you are still unhappy. Nothing is left unresolved once it reaches that desk.

trustCan I see which licence and regulator cover Wildzy Casino?+

Yes, you can check the licence. Wildzy Casino Ltd holds UK Gambling Commission licence 59822-8741-R-745562, so the rules that protect your money apply here. That same licence is the one named in any dispute.

trustHow long will a data copy or deletion request take?+

Email [email protected] and the team will send a copy of your personal data or delete it on request. Allow around a month for the full response. You will hear back on your registered email address.

trustCan support find my account if I cannot log in?+

Yes, your account can be found without a password. Give your registered email address and any reference from a recent message, and support will pull up the details. The team never asks for your password.